Who makes my order?
Me! I hook and stitch them, I pack them and I ship them.
There are a few makes that pop up every now and then, like my Needle Keepers and blocking boards which are designed in conjunction with me, but are actually made by Mr Pigeon!
How long will it take to get my order?
Turnaround times vary according to the items you have ordered.
Some items I have ready made and don't take too long for me to put together like kits. They are usually shipped within 2-3 working days.
My made to order items have a turnaround of 2-3 weeks. This is due to the amount of orders I have, the time I have to do them in and materials etc. I usually have this written in the product descriptions so you know roughly the time scale. All my Made to Order items are made by my two hands, and there is only so fast I can go!
Bigger custom items like big blankets and cardigans have an 8 week turnaround time.
'Turnaround time' means from when you order till the time I am ready to ship the item.
Find out more about Shipping HERE.
Is there any way to get a speedier service?
Please me know BEFORE you order if you need the order for a specific date. I usually can shuffle some things around to make sure I can accommodate your order.
I do try to ensure that your orders are out as quickly as I can, but at busy times I may not be able to do them in a quicker timescale.
Can I have it in a different colour than the picture?
Of course! Pop me a message via the contact form and let's have a chat about creating something that will be perfect for you!
I don't like it... can I return it?
Custom and personalised items cannot be returned, which is why I love to chat to you about what you want before I start.
Click HERE to read more about my returns and refunds policy.